You are a motivated People Services professional who enjoys working with people, processes and data with minimum 4+ years of experience. You understand the importance of accuracy, confidentiality and compliance in HR administration and payroll-related activities, and you are eager to build your expertise in this area.
You bring a solid foundation in HR or personnel administration and have a good understanding of payroll, taxation and legal aspects related to People Services. You feel comfortable working with HR systems and tools (such as Success Factors, ServiceNow or similar) and use Microsoft Office confidently in your daily work.
You take ownership of your assigned tasks and are able to work independently, while also valuing guidance, feedback and teamwork. You express your ideas openly, listen carefully to others and are comfortable asking questions when you need support. You are reliable, well organized and focused on delivering your work on time and with attention to detail. You appreciate clear structures and processes and follow established guidelines step by step to ensure high quality and compliant outcomes. When issues arise, you approach them with patience and curiosity, aiming to understand the situation and resolve it accurately – with support from more experienced colleagues when needed.
You have a problem solving mindset and are open to learning from experience. You actively take on feedback and contribute ideas for improvements that help make processes smoother and more efficient. Communication and cooperation come naturally to you, and you enjoy working in an international, service oriented environment.
You are a collaborative team player who works towards shared goals and builds positive relationships with colleagues and stakeholders. You are comfortable preparing documentation, updating data and supporting reporting activities, understanding how your work contributes to the wider People Services operation.
You are at a stage where development matters to you. You are aware of your strengths and areas to grow, and you are motivated to build your career in People Services by learning, gaining experience and gradually expanding your responsibilities within IKEA.
Australia HR operations process experience is mandate. This role requires you to have a strong knowledge of Success Factors, Service Now or equivalent applications. ADP Global View Knowledge is an added advantage.
This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 5:30 am to 2:30 pm shift timing to support Australia Customers on a rotational basis and it is a hybrid model of 3 days working from office per week.
A day in your life with us
As part of the People Services team, you will play a key role in delivering end to end People Services for co workers, line managers and P&C partners supporting Australia. Your work ensures that personal data is handled with care, accuracy and confidentiality – from employment contracts and employee changes to payroll related records and reporting. You will also collaborate closely with colleagues across HR and GBO, contributing to reliable operations and a positive co worker experience.
You will be responsible for: • Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs • Provide support to local P&C units in all Personnel Administration and Payroll related topics • Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction • Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements • Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures • Produce corresponding documents according to service level agreements • Accept and perform additional tasks delegated by team leader.
About this work area
Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business – that’s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives.
