You are an experienced P&C professional with minimum 7+ years who enjoys working with people, processes and data – and understands how important accuracy, compliance and empathy are in People Services. You bring solid expertise in HR and personnel administration, including payroll-related processes, taxation and legal requirements, and you feel confident working with HR systems and tools (such as Success Factors, Service Now, Global View or equivalent) as well as Microsoft Office.
You are comfortable taking ownership of your tasks and working independently, while also valuing collaboration and diverse perspectives. You express your ideas openly, listen carefully to others and make thoughtful, well balanced decisions. You are reliable and ready to step up when challenges arise – someone your team can depend on. Clear communication and active listening come naturally to you. You are a collaborative team player who works towards shared goals and builds positive relationships with ease.
You like structure and clarity, and you understand the value of following established processes step by step to ensure high-quality outcomes. At the same time, you are curious and persistent: when something doesn’t look right, you take the time to investigate, understand the root cause and resolve issues thoroughly and accurately. You feel confident navigating in complexity and at the same time organizing data and managing documentation in a clear and structured way is your natural talent.
You have a problem solving mindset and act quickly when action is needed. You learn from experience and proactively introduce improvements, controls or safeguards to prevent issues from recurring. You enjoy out of the box thinking and drive ideas that support continuous improvement.
You think end to end, understanding how your work impacts colleagues, stakeholders and the wider organization. You are comfortable working with KPIs, supporting service quality and leading initiatives that deliver meaningful results. You enjoy taking responsibility and are motivated by achieving and exceeding agreed goals.
You care about your growth, understand what you look for in your career journey, actively develop and learn continuously. You are self aware, open to feedback and keen to build your expertise further.
Australia HR operations process experience is mandate. This role requires you to have a strong knowledge of Success Factors, Service Now or equivalent applications. ADP Global View Knowledge is an added advantage.
This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 5:30 am to 2:30 pm shift timing to support Australia Customers on a rotational basis and it is a hybrid model of 3 days working from office per week.
A day in your life with us
As part of the People Services team, you will play a key role in delivering end to end People Services for co workers, line managers and P&C partners supporting Australia. Your work ensures that personal data is handled with care, accuracy and confidentiality – from employment contracts and employee changes to payroll related records and reporting. You will also collaborate closely with colleagues across HR and GBO, contributing to reliable operations and a positive co worker experience.
You will be responsible for: • Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs • Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements • Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures • Accountable to perform analysis on the special issues, annual issues, and periodic issues. • Provide support to local P&C units in all Personnel Administration and Payroll related topics • Committed responsibility during the implementation of new initiatives, programs, policies and services and the integration and transition of HR transactional processes from different IKEA countries into GBO • Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction • Actively involved in coaching and developing Junior co-workers • Assume responsibility for other tasks and projects assigned. • Accept and perform additional tasks delegated by team leader.
About this work area
Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business – that’s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives
