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会见与理解顾客

<IKEA Hiroshima/Hiroshima> Small Store Manager Full-time

申请
  • Kasuya-Gun, Fukuoka Prefecture, Fukuoka, Japan
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 294695

  • 发布日期: 16/06/2025

    • What you'll need to have

    As a partner in life at home, IKEA continues to grow as an omnichannel retailer that offers inspiring solutions and services that are affordable, sustainable, and even more accessible to more of the many people in Japan. 
    Now, with the great response from customers in Hiroshima, it has been decided to open IKEA Hiroshima as a temporary small format in AEON Mall Hiroshima Fuchu!
    IKEA Hiroshima is scheduled to open in the autumn of 2025 and will operate as part of the organization belonging to IKEA Fukuoka Shingu.
    Let's take leadership by all, based on our values, and work with togetherness to create a better everyday life for many people.
    As we are continuously developing our customer meeting point as an omnichannel retailer, for a more engaging customer experience online and offline, the opening of IKEA Hiroshima is a new and exciting opportunity to grow our business.


    【Key Competence】
    • Love home furnishing, people's life at home, and the IKEA product range.　
    • Eager to deliver customer value and excellence in operation
    • Passion to lead business through people and having a strong belief in the individual potential to develop.
    • Ability to lead based on performing and delivering while learning and developing.
    • Ability to inspire and engage others while being business-minded and having a customer centric approach.
    • Ability to deliver the results when dealing with the unknown in a constantly changing omnichannel environment
    • Ability to build trust and communicate in a clear and targeted way with different people in various situations.
    • Ability to make things happen with flexibility, speed, and simplicity

    【Required Qualifications】
    • Relevant experience and proven performance in retail role
    • 3 years+ of experience in leading people with proven record of successful leadership delivering both business result and people development.
    • Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
    • Business-minded approach and problem-solving experience with a clear customer focus and ability to meet agreed budgets and goals
    • Ability to communicate confidently and clearly in Japanese and English
    • ​​Must be a resident of Japan

    【Purpose of the job】
    Optimize the IKEA shopping experience in your store to secure satisfied customers and increase sales. You do this by motivating and inspiring your team using knowledge of the IKEA product range and services, the local market and IKEA customers. Your leadership is based on performing and delivering while learning and developing.
    The shop controller optimizes sales and profitability of the shop through following up, conducting analyses and taking actions. You use IKEA tools and the expertise of your team and colleagues to support you.

    【Your responsibilities】
    • Responsible for positioning IKEA Retail and the IKEA Brand to drive visitation for CMP and online channels.
    • Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
    • Create a customer-focused culture throughout the complete store and ensure an positive shopping experience.
    • Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
    • Build a high-performing team by recruiting, , providing feedback, and coaching coworkers
    • Ensure your team has all the correct knowledge about the product range and the IKEA services to sell so that they can share this with IKEA customers to improve their overall shopping experience.
    • Ensure operational excellence in daily operations in order to enhance the easy buying experience.
    • Act quickly on commercial opportunities; marketing at SC, range presentation, product range controls (in& out product choice, offers, overstock and out of stock etc) and reflecting customer feedback.
    • Secure effective, qualitative and efficient goods flow within the store's receiving-, replenishment- and customer order fulfilment processes.
    • Communicate in right timing with relevant stakeholders
    • Actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
    • Accountable for monitoring and following up the shop performance in accordance with the Store-and Market BPL to take relevant actions to achieve the goals for growth, budget, and excellence in operations.
    • Provide a safe, secure, and compliant environment for our customers, suppliers, and co-workers. Secure implementation of relevant rules and guidelines in the areas of Risk and compliance, cash administration routines, accounting rules etc

    【Working Hours】
    ・7:30-22:00 (Shift Work)

    【Where you work】
    IKEA Hiroshima（at Aeon Mall Hiroshima Fuchu）
    〒735-8588
    2-1-1, Osu, Fuchu-cho, Aki-gun, Hiroshima

    Train
    5 minute walk from Tenjingawa Station on JR Sanyo Line
    5 minute walk from Yaga Station on JR Geibi Line
    5 minute walk from Tenjingawa Station on JR Kure Line





    About this work area

    【Expected start date】
    August 1, 2025

    【Employment Status】
    - Full-time regular employee- 40 hours per week contract
    - Probation period: 6 months
    - Start date is the first day of every month (consult with us about your start date)
    - Retirement age: 65 years old

    【Benefits】
    - Social insurance: welfare pension, health insurance, and unemployment insurance
    - Transportation expense (up to 1,530 yen/day)

    -Paid vacation (available after 6 months of employment, up to 20 days maximum)
    Our total yearly paid time off totals 127 days per year.
    In addition, we also provide congratulatory or condolence leave, maternity leave, nursing care leave, childcare leave, paternity leave, childcare leave for partners, personal injury leave, nursing leave, volunteer leave, family care leave
    No matter what life stage you are at, we have the leave to support you!

    - Uniform rental (if required)
    - Employee discount system
    - Outside work allowance 500 yen/day
    - Christmas gift
    - Great value life insurance, long-term medical care insurance plans (opt-in)
    - Retirement allowance system (corporate defined contribution pension plan: 3 years or more of service)
    - Employee smoking area
    - Extensive learning opportunities including Rosetta Stone (language learning) and Linkedin learning subscriptions
    https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/benefits-pub8c6da021

    【OPEN IKEA internal recruitment system】
    At IKEA we want you to take your career in the direction of your passions. When we recruit for an opening, the position is available to apply to by all IKEA employees. This includes domestic and international opportunities.
    Where will your career take you? To the IKEA stores? A different country? Up and up in your current department? It is up to you!

    【Working at IKEA】
    Everyone has a home at IKEA. Our way of working values work, family, and individuality.
    To get a better image of our culture, watch the following 9 interviews with some of our coworkers.
    https://youtu.be/A6MBRKNRlGw

    "At IKEA, we believe everyone has the right to be treated fairly and be given equal opportunities"
    Diversity is a key to success; diversity comes in all shapes and sizes. Being ourselves, and contributing with our uniqueness, makes us all grow.
    At Ingka Group, we welcome all dimensions of diversity. A diverse and inclusive workplace is good for our co-workers, for our customers and our business.
    We strive to have a diverse and inclusive work environment where co-workers feel valued for their uniqueness, recognized for their diverse talents, and where they can be themselves.
    IKEA Japan would like to explore together. If you have a passion for this position, please don’t hesitate to apply!
    Let’s get closer to our vision of “creating a better everyday life for the many people” together!

    https://www.ikea.com/jp/ja/this-is-ikea/work-with-us/diversity-and-inclusion-pub86a2cb59

    If you are in need of support to apply, or to participate in an interview due to a disability, please contact us anytime at the following email: 029.recruiters.jp@ikea.com

    Apply now!

    【How to apply】
    Think this might be the job for you? Please apply today using the register button on this page!
    Attach a resume and cover letter, and we will get back to you as soon as we can.

    【Hiring Process Steps】
    After receiving your application, we will screen your documents.
    If you pass the document screening, first interviews are scheduled for the following dates and times: 9:00-18:00 on June 25th and 26th.
    If you pass the first interview, you will be invited for second interview on the following date: 13:00-18:00 on July 2nd and 3rd.
    We will ask you your available date and time within the above schedule.


    *As IKEA is a global company, time zones can affect the closing of application periods. Please apply at least 2 days before the deadline.
    *Furthermore, it is possible a position's recruitment may close early if the contract has been filled. We advise that you submit an application as soon as you can.
    *Please note that as part of the selection process, we may ask for references from those who have experienced working with you. The reference will be in the form of a questionnaire.

    Questions and support? Let's connect!

    IKEA Japan Recruitment Team: 029.recruiters.jp@ikea.com
申请

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