IKEA for Business Manager, IKEA Pasay City

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country’s first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit IKEA.ph

About the job

Reporting to the Sales Manager, this Manager’s responsibilities are meeting segments-specific sales, and margin-targets, organizing, initiating, and leading all IKEA for Business sales activities in the country, to ensure that IKEA for Business optimizes the business opportunities in the market. He/she will ensure that IKEA for Business operates to the highest professional and ethical standards in all meetings with the customers, to uphold and strengthen IKEA’s reputation as a leading, trustworthy, and service oriented brand.

Your assignment

• You proactively identify and contact larger potential clients, with focus on top segments, for acquiring of new customers, as well as for supporting the establishment of the qualitative and quantitative content of IKEA’s CRM system, which shall provide the base for all interactions with the customers
• You are responsible for developing and implementing the Sales Strategy for IKEA for Business in the country, covering all focus customer segments.
• You operate in close and positive coordination with Marketing and ensure tight and cost-efficient alignment between all marketing and sales activities, devise and establish on- and off-line promotional activities in support of sales within the different customer verticals
• In cooperation with the Fulfilment function, oversee the execution of larger orders, and manage the communication and follow-up with the customers
• You are responsible for follow-up and follow-through on all customer leads generated through any of the customer touchpoint, to ensure that customers experience that they are ‘attended to’ and that sales opportunities thereby are optimized
• You motivate and support the IKEA for Business Sales team and ensure that the frontline coworkers at the IKEA for Business store sales counters are supported and provided with all necessary tools required to operate efficiently when meeting the customers
• Together with the IKEA for Business Steering team members, develop and implement the membership loyalty program and oversee the population of data for the Philippines
• You ensure that IKEA’s competitive advantage within Sustainability is incorporated into the general sales message, in support of the overall image of IKEA for Business

Your profile

• You have 5-7 years’ experience in sales to professional customers, with proven track record, preferably within interior furnishings, or related industries
• You are enthusiastic, with strong desire to be part of a positive and challenging environment
• Energetic to steer the business towards long-term growth and profitability
• You interested in understanding the insights of reports and facts to identify proposed actions for improvement
• You enjoy working with others to create a positive and different-with-a-meaning solutions, in a fast-paced and future-oriented environment that is focused on people's everyday life at home
• You have a good commercial understanding of offline as well as online marketing/sales, as well as dynamics and opportunities within multi-channels sales
• You have strong negotiation and commercial skills, with experience in sales, and in meeting larger customers/organizations at senior management levels
• Well-developed analytical and numerical skills, and ability to translate concepts into sales activities
• You are passionate in home furnishing and actively learn about their features and benefits, and proactively share this knowledge with the customers and colleagues

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

TACK!