Online Planner (Full-Time), IKEA Philippines

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Philippines is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Philippines creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Philippines Inc. owns and operates the country’s first and the largest IKEA in the world – IKEA Pasay City – which offers an omnichannel shopping experience. To learn more, visit IKEA.ph

About the job

Reporting to the Customer Care Centre Manager, this Specialist role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You identify the customers’ needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations
• You ensure an engaging and seamless customer experience by maintaining tools and systems that are visually inspiring, intuitively organized, and consistently stocked with the full IKEA product range. By collaborating closely with other stakeholders, we are able to present products in ways that spark curiosity, encourage exploration, and foster meaningful, lasting connections with our customers.
• You assist customers to plan their kitchen, wardrobe, living room storage, etc., based on their floorplans, site measurements and specific needs, using relevant IKEA tools.
• You know and understand the customers’ life at home needs, home furnishing trends and use this knowledge to provide the best solutions for customers.
• You maximise furniture and accessories sales by offering complete and coordinated solutions.
• You provide sales quotations and complete sales orders for customers.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.

Your profile

• You are passionate in home furnishing, people’s life at home, and the IKEA product range
• Critical thinking, good communication and organizational skills is preferrable
• You have experience in a fast-paced retail environment, experience in home furnishing is a plus
• You have a passion for selling, reaching your goals, and you enjoy working in a fast-paced and future-oriented environment
• You understand the local market and competition; the store operations, range presentation, and in-store logistics the IKEA way
• You are capable of quickly developing in-depth knowledge of the local market and business conditions

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.

This role requires flexibility in work hours, depending on store operational requirements.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

TACK!