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会见与理解顾客

RCMP - REMOTE TEAM LEADER, SALES, IKEA TAASTRUP (HEAD OFFICE)

申请
  • Taastrup, Denmark
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 289965

  • 发布日期: 17/05/2025

    • Who you are

    Your backpack is on our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us. To become one of us, you need to be yourself. We believe your backpack consists of:

    • Strong knowledge of how to motivate, evaluate, coach, and empower the sales generalist individually as well as to create togetherness within teams
    • Deep understanding of the leadership styles needed to balance different needs among co-workers
    • Passion for leading others and energized by developing and challenging people to reach set individual goals
    • Good knowledge of change management and understanding of key factors for a successful change
    • Energized by togetherness and reaching common goals as a team
    • Motivated by working in a dynamic and result-driven retail environment
    • Motivated by sharing and living the IKEA culture and values
    • Good knowledge of IKEA's corporate identity, core values and vision of creating a better everyday life for the many people
    • You are fluent in Danish or a Scandinavian language and English.

    The ideal candidate has:
    • Minimum 2 years of experience in a customer-facing role
    • Minimum 1 year of experience in leading and/or influencing co-workers, including in remote or hybrid environments.

    Your responsibilities

    • A big part of the job is to evaluate customer interactions and coach your co-workers into better performance. You must love people and have an eagerness to do better than the day before.
    • You will be part of a sales organization with 8 other leaders
    • Possibility to work remote from home and at our office at RCMP in Taastrup (near the store)
    • Duty-shifts (jour) containing both weekends and evenings (1 work weekend every 8-10th week, and one evening a week on average)
    • We want to have fun while we deliver our goals, we strongly believe that if we love what we do it will help us deliver better results
    • You will do recruitment for your team, and drive both people and business processes together with relevant stakeholder
    • We are working closely with IKEA Global on how to deliver and outperform our goal settings
    • Your team interacts with customers by phone, email, chat, and planning sessions with a camera selling the dream solutions, wardrobes, bathroom and/or utility room.

    About this work area

    At IKEA our mission is to help many people live better everyday lives in their homes, communities and on this planet we call home. We are committed to making IKEA more accessible, affordable, and sustainable in everything we do. We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. And we know that customers love to interact with IKEA in many ways. Connecting with IKEA remotely has never been more important to us to allow our customers to be inspired and think of the many ways IKEA can help them live a better life. We also know that our customers demand increasing levels of accessibility wherever they are, which has led to the creation of a transformed and very capable remote customer channel at IKEA. Our vision is to create a better everyday life for many people and be the leader in life at home from home.

    Questions and support? Let's connect!

    If any questions about the role, please contact hiring manager Country Remote Sales Area Manager Admir Shala at admir.shala@ingka.ikea.com If questions about the recruitment process, please contact Senior Recruiter Maja Sørensen, maja.sorensen@ingka.ikea.com
    Please note that we strictly receive applications through our recruitment system and any applications sent via email will be deleted.

    Other informations

    • You will be on an individual, flexible contract for 37 hours per week.
    • You’ll work Monday to Friday from 8 AM to 4 PM, with 1–2 evening shifts a week and every 8th weekend — with some flexibility in hours.
    • Salary within IKEA’s salary policy based on your competencies and including pension. • We have various benefits such as Health insurance, massage, canteen, staff discount, discounts club with external partners, yearly gift, and bonus.
    • We aim for a start date of September 1st, 2025, or by agreement
    • Apply no later than Friday, May 30, 2025 – preferably sooner

    We have an ongoing interview process and reserve the right to close the job when we have received enough qualified candidates.

    As we move into omnichannel retailing, we all wear IKEA uniforms, meet our customers in all channels, and represent IKEA as a selling and resolution unit.
申请

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