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Ikea member of staff helping customers use touch screen
会见与理解顾客

Team Leader for Kitchen - Customer Support Center (RCMP) - IKEA Taastrup (Head Office)

申请
  • Taastrup, København, Denmark
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 299734

  • 发布日期: 15/07/2025

    • Why we will love you

    You are a highly motivated entrepreneur with a structured profile and a natural ability to take initiative and lead. You thrive in fast-paced environments, like challenges, and love working with people.

    We believe your backpack consists of:

    • Deep understanding of the leadership styles needed to balance different needs among co-workers.
    • Passion for leading others and energized by developing and challenging people to reach set individual goals.
    • Good knowledge of change management and understanding of key factors for a successful change.
    • Motivated by setting goals and working in a dynamic and result-driven retail environment.
    • Motivated by identifying new opportunities and launching new initiatives that lead to sales growth.
    • Motivated by sharing and living the IKEA culture and values.
    • Passionate about IKEA's corporate identity, core values and vision of creating a better everyday life for the many people.
    • You are fluent in Danish or a Scandinavian language and English.
    • Minimum 3 years of experience in leading co-workers.
    • It is expected that you know how and enjoy working on a computer, and that you like to follow up, since 90% of our work is by a computer.
    • We are a hybrid workplace, meaning you need to be comfortable leading remotely.

    Your responsibilities

    • You will be part of a big team of 34 co-workers in total and 2 other team leaders, for the remote kitchen sales.
    • You will lead a team of 10-14 co-workers in the core area kitchen. Your team interacts with customers by phone, email, chat, and planning sessions with a camera, selling the dream kitchen, bathroom and/or utility room.
    • You will be working closely with the IKEA Head Office and IKEA Global on how to deliver and outperform our goal settings.
    • You must love people and have an eagerness to do better than the day before.
    • The team leaders share the responsibility of being jour. Here, you are the responsible leader for the daily operations, together with the operations responsible. This means that you will be expected to work evenings and on the weekends once in a while.
    • You will have a high focus on coaching and developing our co-workers, so you need to have a passion for people.

    Our team within IKEA

    You will be one out of 6 leaders in the sales organization of RCMP (Remote Customer Meeting Point) and 1 out of 12 team leaders in RCMP total.

    At IKEA, our mission is to help many people live better everyday lives in their homes, communities and on this planet, we call home.

    We are committed to making IKEA more accessible, affordable, and sustainable in everything we do.

    We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. And we know that customers love to interact with IKEA in many ways.

    Connecting with IKEA remotely has never been more important to us, to allow our customers to be inspired and think of the many ways IKEA can help them live a better life.

    We also know that our customers demand increasing levels of accessibility wherever they are, which has led to the creation of a transformed and very capable remote customer channel at IKEA.

    Our vision is to create a better everyday life for many people and be the leader in life at home from home.

    Questions and support? Let's connect!

    Does this sound like your next challenge? IKEA offers an exciting, independent working environment in a global workplace. And as the world leader in home life, we offer you excellent opportunities to grow and develop with us.

    You are welcome to contact Remote Area Manager Avgi Grigoriadou at avgi.grigoriadou@ingka.ikea.com with questions.

    If you have questions about the recruitment process when reach out to Senior Recruiter Mette Forsberg at mette.forsberg@ingka.ikea.com

    Other information

    • You will be on an individual, flexible contract for 37 hours per week.
    • Jour-shifts containing both weekends and evenings (1 work weekend every 8-10th week).
    • Salary within IKEA’s salary policy based on your competencies and including pension.
    • We have various benefits such as Health insurance, massage, canteen, staff discount, discounts club with external partners, yearly gift, and bonus.
    • Desired start date 1st of September or ASAP.

    We have an ongoing interview process and reserve the right to close the job when we have received enough qualified candidates.

    As we move into omnichannel retailing, we all wear IKEA uniforms, meet our customers in all channels, and represent IKEA as a selling and resolution unit.

    Just like our homes, our talents are diverse, and at IKEA, we have a passion for real people. When looking for a job, some may be discouraged if they don’t meet all the qualifications, but you are very welcome to apply anyway. We want to get to know you and there are many opportunities at IKEA, based on interest, skills and experience - whether you are young, senior or in between. We hope you will join us on the journey and look forward to hearing from you!
申请

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