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会见与理解顾客

Customer Operations Manager

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  • Tempe, New South Wales, Australia
  • 顾客关系
  • 全职
位置

职位描述

  • 职位 ID: 299824

  • 发布日期: 19/07/2025

  • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • This role is Permanent Full-time, 76 hrs/fortnight.
    • Applications close Friday 15 August 2025
    • You must have the availability to work a rotating roster with a mix of day and evening shifts between the hours of 8am and 10pm. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As Customer Operations Manager your responsibilities will include:
    • Securing operational excellence and a customer friendly, efficient and cost-effective execution of the payment and returns processes.
    • Lead, coach and develop your team of Customer Co-workers and Team Leaders, building competence and high performance, identifying talent, and securing succession
    • Lead a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey.
    • Proactively share customer insights for business and customer experience improvements.
    • Analyse customer related financial KPIs and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers - including accountability of the customers and compensations budget.
    • Implement the global solutions, services and tools that support the daily operations within the customer function
    • Provide family friendly environment that converts more visitors to happy customers



    As Customer Operations Manager you are/have:
    • Experience building a high performing team and securing succession. You resonate with the IKEA values and lead by example, supporting and developing your team with a continuous improvement mindset.
    • Experiencing influencing stakeholders and leading a customer-centric culture.
    • Experience leading the business through your people and securing operational excellence with flexibility, simplicity, and speed.
    • Able to be adaptable in a constantly changing, fast-paced retail environment.
    • A highly developed skillset in analysing data, being able to derive insights, identify pain points, create solutions, and influence across the business to drive customer satisfaction.
    • Strong communication and a highly collaborative approach.
    • Able to effectively create and execute action plans that deliver business results.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
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