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会见与理解顾客

Experience Design Specialist

申请
  • Tempe, New South Wales, Australia
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 302641

  • 发布日期: 06/08/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    •Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    What you need to know
    • Position type: Permanent, full-time (76 hours per fortnight)
    • Work model: Hybrid – 3 days on-site, 2 days from home, once established in the role
    • Work location: Customer Service Centre (RCMP), Tempe NSW
    • Working hours: 9:00am – 5:00pm Monday to Friday, with occasional after-hours international global team meetings.
    • If successful this role will commence from Monday, 10 November 2025

    About this work area

    As an Experience Design Specialist your responsibilities will include, but are not limited to:
    • Leading digital-first projects with a focus on efficiency, innovation, and timely delivery.
    • Localising global initiatives to ensure relevance and impact across both AU and NZ markets.
    • Coordinating and communicating implementations across RCMP to align expectations and drive engagement.
    • Managing scope, timelines, risks, and resources across multiple initiatives.
    • Building and guiding high-performing project teams with the right capabilities.
    • Maintaining and evolving digital tools to support operational excellence.
    • Designing and delivering training programs to support new ways of working.
    • Collaborating across country and global teams to identify improvement opportunities.



    As an Experience Design Specialist, you bring a strong foundation in contact centre operations, and a passion for creating exceptional customer experiences. You’re confident navigating complex environments and thrive when collaborating across diverse teams. In addition, you are or have:
    • Prior experience in project management, service design and continuous improvement.
    • Driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support.
    • Motivated to create a fantastic and inspiring experiences for customers that meet IKEA in all remote channels.
    • Equipped with a strong understanding of customer needs and digital tools, with the ability to translate requirements into practical solutions.
    • Excellent written and verbal communication skills, with the ability to communicate with impact and translate strategic goals into actionable plans.
    • Strong relationship-building skills, with the ability to work collaboratively with a diverse range of stakeholders, across all levels of the business.
    • Comfortable working in a fast-paced, dynamic environment with shifting priorities and time-sensitive demands.
    • Experience in continuous improvement and the six-sigma framework is highly regarded.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
申请

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