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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Service Team Leader

申请
  • Tempe, New South Wales, Australia
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 298278

  • 发布日期: 08/07/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    • This role is Permanent Full-time, 76hrs/fortnight.
    • Applications close: Tuesday 22 July 2025
    • You must have the availability to work a rotating roster with a mix of day and evening shifts between 9am and 9:30pm, as well as alternating weekend shifts (both Saturday and Sunday).

    About this work area

    As Customer Team Leader your responsibilities will include:
    • Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.
    • Ensuring co-workers are actively supported in their daily work, and you develop, coach and mentor your team through performance reviews and on the job conversations.
    • Supporting your manager with the recruitment, training. retention, performance management, succession planning and competence development of the team.
    • Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values.
    • Taking the lead and supporting on different Customer function action plan topics, taking a proactive approach to ensure goal are achieved.
    • Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.
    • Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.



    As Customer Team Leader you are and/or have:
    • Demonstrated experience leading a team of direct reports (minimum 1 year).
    • Highly developed communication and collaborative skills.
    • A leader who connects with the IKEA values and always leads by example.
    • An energetic leadership style: you thrive on the buzz you get from fast paced retail environment
    • Excellent organisational skills, with the ability to effectively manage fluctuating workloads and conflicting priorities.
    • Passionate about home furnishing and proud of your ability to leave every customer with a lasting positive impression through your exceptional customer service.
    • Strong computer literacy skills (MS Office Suite).

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
申请

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