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会见与理解顾客

Remote Team Leader (B2B)

申请
  • Tempe, New South Wales, Australia
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 294476

  • 发布日期: 17/06/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
    • Bonus programme (where eligible)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • Position type: Permanent, Full-time, 76hrs/fortnight
    • Internal job title: Remote Team Leader
    • Work model: Hybrid – 3 days on-site, 2 days from home, once established in the role.
    • Work location: Customer Service Centre (RCMP), Tempe NSW
    • Working hours: Monday to Friday, 8:00am–6:00pm, working 1 in 3 weekends.

    About this work area

    As a Remote Team Leader (B2B) your responsibilities will include, but are not limited to:
    • Leading a team of co-workers in a remote (contact centre-based) setting, focused on selling our product range to business customers — from generating leads to supporting planning and purchasing decisions.
    • Contributing to the unit’s business plan and supporting your team to maximise sales performance and meet shared goals.
    • Ensuring your team understands how to navigate a business customer journey through an omnichannel retail environment and takes quick, proactive action based on commercial opportunities and customer feedback.
    • Strong understanding of our business customers' needs and providing tailored furnishing solutions — including recommending add-on products and using cross-selling and upselling techniques to enhance the customer offer.
    • Creating an inspiring and supportive team culture in a remote contact centre setting, while developing trust and strong relationships with both internal teams and external stakeholders to support the overall remote selling function.



    As a Remote Team Leader (B2B), you are a confident and capable leader with a passion for furnishings and a strong drive to grow sales through people. You are or have:
    • Proven leadership experience, with the ability to guide and support diverse teams in achieving shared goals, ideally within a call centre or remote sales setting.
    • A coaching mindset and a genuine desire to help others succeed — you’re skilled at developing people and building high-performing, engaged teams.
    • Strong communication and interpersonal skills, enabling you to connect with a wide range of stakeholders and build trust with customers and co-workers alike.
    • A strategic and customer-focused approach, tailoring solutions to meet the specific needs of our business customers and supporting your team to do the same.
    • A hands-on, organised way of working — you’re comfortable managing competing priorities and leading your team through change.
    • A track record of delivering results by setting clear action plans, following up on performance, and driving continuous improvement.
    • Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to support planning, reporting, and communication.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
申请

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