At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $27.35 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information: • These roles are permanent part-time (40–60 hrs/fortnight) or full-time (76 hrs/fortnight). • The internal job title is Sales Co-worker • The shift times required to work will be spread between 8:00am to 9:30pm weekdays and weekends. • As we operate 7 days per week, you're required to be available to work 3 out of 4 weekends in a month (both Saturday and Sunday).
RECRUITMENT PROCESS • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. • If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
About this work area
As a Sales Co-worker your responsibilities will include, but are not limited to: • Approach arriving and browsing customers. Identify their overall need to support them in the best way by asking the right questions. • Actively participating in selling products with a positive attitude and contribute to business goals and growth. • Prepare meetings with customers and lead in a 1:1 appointment through your planning proposal by communicating benefits and adapting through understanding the customer feedback to convert the planning offer into a purchase. • Practise Active Selling whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products. • Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced. • Assembling our products according to proper building and enclosed instructions to ensure complete functionality. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
As a Sales Co-worker you are or have: • Proven experience in a sales or customer service role, within the furniture, colour consulting or high-value items retail industry. • A passion for home furnishings and a keen eye for quality, maintaining a strong level of product knowledge and a love for sharing the IKEA range with customers. • A strong customer-focused mindset, always striving to deliver a memorable and positive shopping experience. • An authentic approach to generating sales, paired with a professional, self-motivated attitude towards achieving sales targets and KPIs. • Clear and concise communication skills, a keen eye for detail, and strong problem-solving abilities to navigate customer needs. • A ‘Togetherness’ mindset, with the ability to work autonomously while collaborating effectively with your team. • Proficient computer skills and a willingness to learn the technical aspects of the IKEA range and digital planning tools. • A safe mindset and being comfortable with physical work and manual handling including repetitive movements, pulling, pushing and lifting.
We need people like you
At IKEA, work is so much more than a job. Come join us!
