Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co- workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis!
Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.
Working at IKEA has its benefits: • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more! • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% discount for Co-workers • Provided Co-worker uniforms
But that’s enough about us. Over to you now.
Who you are
As Warehouse Team Leader, you are or have: • Proven experience (3+ years) in warehouse management, preferably in distribution, big box or high-volume retail environment. • Previous experience (3+ years minimum) demonstrating strong leadership skills and the initiative to coach large and diverse teams, ranging from 15 to 20 direct reports. • Proven experience delivering business results, developing people, and building effective stakeholder relationships in a high-volume, structured environment. • Thorough understanding of standard operating procedures and safe working requirements for fulfilment, with demonstrated experience leading safety culture. • Competence in resource planning aligned with changing sales forecasts, and fulfilment flow allocation to ensure a productive workflow. • Strong communication and leadership, with a demonstrated capacity to lead large teams, set clear priorities, delegate tasks effectively, provide constructive feedback when managing performance. • An authentic and entrepreneurial approach to leadership with a high level of integrity. You connect with IKEA’s values, lead by example, and have demonstrated ability to lead an inclusive and high performing team.
About this work area
As Warehouse Team Leader your responsibilities will include, but are not limited to: • Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved. • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost. • Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure succession readiness. • Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment. • Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy. • Create co-worker quality awareness to prevent damages, drive the implementation of projects, and analyse existing workload to secure daily volume handling and meet operational excellence.
What you need to know
• This role is permanent, full-time. • The internal role title is Fulfilment Operations Team Leader • The required start date for this role is 2nd November. • We’re hiring for two roles: • Fulfilment Inbound • Fulfilment Outbound • You’ll work on a rotating roster, including day, evening, and alternating weekends, as our store operates 7 days a week. • A leave blackout applies during December and January due to our store opening—no leave will be approved during this period. • Work locations include IKEA Sylvia Park and our External Warehouse in Māngere. • Car parking will not be provided and therefore IKEA encourages all co-workers to utilise public transportation wherever possible. • Final candidates will undergo a Ministry of Justice (MOJ) police check. • If successful, you may need to obtain a Forklift Operator’s Certificate (OSH Certificate). • IKEA is a non-smoking workplace.
We need people like you
This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about.
We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So, if you’re passionate about making the world a better place, making a whare an inspiring space, or simply making someone’s day, apply now and make it at IKEA.
