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Ikea member of staff helping customers use touch screen
会见与理解顾客

Resolutions Generalist (Temporary)

申请
  • Tempe, New South Wales, Australia
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 295441

  • 发布日期: 10/07/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    We are guided by our cultures & values, creating a great place to work.
    We stand for equality, diversity and inclusion.
    We care about people & planet and promote health & wellbeing.
    We nurture your development and provide career opportunities to unlock your potential.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $27.35 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • Position type: Temporary (6 months) Full-time, 76hrs/fortnight
    • Internal job title: Resolutions Generalist
    • Work location: Customer Service Centre (RCMP), Tempe NSW. 
    • Working hours: availability required between 8:30am to 9:00pm (AEST) weekdays and alternating weekends.


    RECRUITMENT PROCESS
    • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
    • If your application is progressed, you will be invited to attend an in-person Group Interview on Wednesday 16 July.
    • If you are successful for this role, your contract with IKEA will commence from Monday 4 August 2025.

    About this work area

    As a Customer Support Centre Representative your responsibilities will include, but are not limited to:
    • Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
    • Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
    • Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
    • Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
    • Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
    • Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.



    As a Customer Support Centre Representative, you are:
    • Proven experience in a customer service role, particularly in retail or aftersales services is highly valued.
    • Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
    • Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
    • Good attention to detail along with the ability to remain composed when working under pressure.
    • Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
    • A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
    • The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
申请

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