At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $29.71 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand) • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information: • This role is Permanent Full-time, 76hrs/fortnight • The internal job title is Sales Coordinator • The availability required to work will be spread between 8:00am to 9:00pm, weekdays and alternating weekends (both Saturday and Sunday).
• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. • If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
About this work area
As Retail Supervisor your responsibilities will include, but are not limited to: • Coaching and supporting co-workers to maximise sales and deliver a positive customer experience. • Support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary. • Contributing to the store’s Commercial Team by optimising the IKEA Family loyalty program to grow our core customer base, increase sales across the IKEA range, and support long-term growth and profitability. • Deliver IKEA Family training and workshops, and provide one-on-one support to build co-worker competence, support development, and drive overall sales growth. • Ensure retail foundation is in place for IKEA Family, including store thread, visibility of benefits, pricing, stock locations and accurate forecasting; by working closely with the store Commercial Team. • Managing and adjusting sales space capacities to secure high stock availability using system-based (SLM) parameters.
As a Retail Supervisor you are or have: • 2+ years of experience as a retail supervisor or in a customer service leadership role. • Good understanding of customer clubs and loyalty programmes is highly valued. • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience. • Comfortable with coordinating your team, setting priorities, and delegating responsibilities. • Passionate about everyday life at home and home furnishing, with a love for working in a fast-paced, forward-thinking environment. • Able to optimise sales thorough knowledge of the IKEA product range, local market, and customers. • Have strong attention to detail and be able to develop meaningful relationships through your outstanding interpersonal communication skills. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant operating systems.
We need people like you
At IKEA, work is so much more than a job. Come join us!
