At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
As a Sales Team Leader in our Bedrooms department at IKEA Tempe, you’ll lead with a passion for creating a great customer experience. You’ll take ownership of your area, working together with your team to grow the business and make life at home better for the many people. From supporting the customer journey to developing your team and managing the IKEA range, this role is a great opportunity to grow your leadership skills and make a real impact.
What you need to know
Working at IKEA has its benefits and rewards: • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) • Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Additional information: • This role is Permanent, Full-time 76hrs/fortnight based onsite at IKEA Tempe, NSW 2044. • The role requires flexible availability, including a mix of day and evening shifts between 8:00am and 10:00pm. • You must also be available to work alternating fortnightly weekend shifts, including both Saturdays and Sundays.
RECRUITMENT PROCESS • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process. • If your application is progressed, you will be invited to attend an in-person interview with the hiring team. • If you are successful for this role, you will be required to attend a 2-day Welcome induction.
About this work area
As Sales Team Leader your responsibilities will include, but are not limited to: • Leading a high-performing sales team to deliver a consistent, welcoming, and knowledgeable customer experience in line with our values. • Driving sales and profitability by analysing customer behaviour, local market trends, and competitor activity, and taking commercial actions that deliver results. • Ensuring the store is always well-stocked, clean, and presented in an inspiring way that makes it easy for customers to shop and brings the IKEA range to life. • Supporting your team’s development through regular coaching, clear goal setting, and performance conversations to foster a strong pipeline of future leaders. • Taking responsibility along with the Shopkeeper, on succession planning and building team capability by encouraging learning, curiosity, and personal growth. • Using data to proactively identify areas for improvement and implement actions that enhance both the customer and co-worker experience.
As Sales Team Leader you are: • An experienced people leader with at least 2 years in a leadership role within retail, ideally in a similar home furnishing/ fast-paced retail environment. • Passionate about life at home and driven to help customers create better everyday living through inspiring solutions and knowledgeable advice. • Proven experience leading high-performing teams – you set clear expectations, coach for success, and focus on developing talent and building a strong pipeline for the future. • A strong communicator who can engage, influence, and build trust at all levels of the business – using your skills to drive sales and connect with both customers and co-workers. • Commercially minded – you understand the local market and use data and insights to make informed decisions that drive sales and improve the customer experience. • Detail-oriented and accountable – you ensure high standards are met across the customer journey, from range presentation to stock accuracy and team performance.
We need people like you
At IKEA, work is so much more than a job. Come join us!
